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SRD Lifestyle Return, Refund & Cancellation Policy

This policy applies to all purchases made from Apple Cross, Harry Club, and Karnison, all subsidiaries of SRD Lifestyle Company.

Cancellation Policy

Orders from our Website

  • You may cancel your order within 24 hours of placing it or before the item has been shipped, whichever is earlier.
  • Once an order has been shipped, it cannot be cancelled. You may initiate a return after delivery as per our return policy.

Orders from Marketplaces

Cancellations for orders placed on third-party marketplace platforms (Amazon, Flipkart, Myntra, JioMart, Ajio, etc.) must be made directly through the respective marketplace platform and are subject to their cancellation rules and timelines.

Refund for Cancelled Orders

If the order is successfully cancelled before shipping, the full refund will be processed to your original payment method within 3–5 business days.

Return Window

  • Purchases from our Website: You can return or exchange most unused and unopened items within 14 days of delivery.
  • Purchases from Marketplaces: You can return or exchange most unused and unopened items within 10 days of delivery, following the marketplace’s return policy.

General Return & Exchange Conditions

  • Items must be returned in their original packaging with all tags and manuals attached.
  • Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

Refunds

  • Refunds will be issued to the original payment method used for the purchase.
  • Processing time for refunds can take 3–5 business days.
  • Shipping costs for returned items are non-refundable unless the return is due to an error on our part (for example: incorrect item shipped).

Exceptions

  • Final Sale items are not eligible for return or exchange. These items will be clearly marked on the product page and at checkout.
  • Used or opened items may not be eligible for return or exchange, depending on the reason for return.
  • Items damaged due to misuse or neglect will not be refunded.

How to Return or Exchange an Item

Purchases from our Website

  1. Contact Customer Service: Contact the customer service department of the brand you purchased from (Apple Cross, Harry Club, or Karnison) for a return authorization (RMA) number. Contact details are listed below.
  2. Pack the Item: Pack the item securely in its original packaging, if possible.
  3. Include Documentation: Include the RMA number and a copy of your receipt or order confirmation in the package.
  4. Return the Item: Ship the package to the address provided by the customer service representative.

Purchases from Marketplaces

  1. Follow the specific return instructions provided by the marketplace platform you used (for example: Amazon Returns Center, Myntra Returns portal).
  2. Initiate the return process through the marketplace platform.
  3. Pack the item securely in its original packaging and follow the marketplace’s shipping instructions.

Additional Information

  • We reserve the right to modify this return, refund, and cancellation policy at any time without prior notice.
  • For specific details regarding warranties on certain products, please refer to the manufacturer’s warranty information included with the product.

Contact Us

If you have any questions about our return, refund, or cancellation policy, please contact us at:

By shopping with SRD Lifestyle companies (Apple Cross, Harry Club, and Karnison), you agree to this Return, Refund & Cancellation Policy.